This privacy policy applies
to ICEMedalert which is a trade name of Landseer Trading
Ltd; registered address is Caemorgan Mansion, Cardigan,
SA43 1QU UK., This privacy policy describes how
ICEMedalert collects and uses the personal information
you provide on our web site: www.icemedalert.com
and at subdomains connected to the main domain. It also
describes the choices available to you regarding our use
of your personal information and how you can access and
update this information.
The personal, and health information you place
in your Health Record is for your use alone.
You control any changes to the information in
your Health record. The password that you choose/agree
with when you set up your health record lets you add,
edit or delete information at any time.
We store your personal information in the
Personal/Health record and release it only to those who
you have provided with access through the unique QR code
generated for downloadable access to your
personal/health record
We won't use the personal information you place
in the Personal/Health Record for any other purpose.
We will never sell to nor share with another
organization the personal health information stored in a
Personal/Health Record.
Our staff has access to your file only to help
you with its management when requested to do so.
Sharing of this information is totally within the
control of you, the member/user and can only be shared
by giving access to your unique QR code or your member
login details
We won't change the information in your
Personal/Health Record unless you ask us to.
We won't supplement your Personal/Health Record
information with data from other sources, except as
necessary for the efficient operation of the system
(e.g., adding a unique QR code).
We won't restrict your access to your
Personal/Health Record and will delete all records if
requested to do so in writing.
We secure and encrypt your personal information
with Secure Sockets Layer (SSL) technology. This
protects the privacy of your Personal/Health Record when
it is transmitted via the Internet.
The Personal/Health Record website uses session
cookies only. Session cookies, small files placed on
your computer, track your use of the website in order to
help you navigate it. They do not collect or use
information in your personal file. Session cookies are
destroyed when you log out.
If you no longer wish to store information in
the Personal/Health Record we'll destroy your file to
preserve your privacy.
You can help maintain your privacy:
Share your access QR code with medical
professionals (first responders, hospitals etc) and/or
trusted caregivers or family members to use in an
emergency.
If you lose your medical ID, or believe that
someone who shouldn't has access to your Personal/Health
Record, contact us immediately and we will issue a new
unique QR code and invalidate the old code.
Do not place in your file highly confidential
or potentially embarrassing information that you do not
want to be revealed under any circumstances. Your QR
code will allow a download of a PDF file containing your
Personal/Health Record to anyone who has access to scan
the QR code, this is normally all health care providers
(including, but not limited to, emergency medical
personnel, doctors, nurses, dentists, hospitals, nursing
facilities, home health caregivers, ambulatory surgery
facilities and hospices). You should weigh the benefits
and risks of the information you place in your
Personal/Health Record accordingly.
If you have any questions or concerns about the
privacy of personal information in your Personal/Health
Record, please don't hesitate to contact us: Call at +44
07866435212
Policy acceptance
By accepting your Personal/Health Record,
Landseer Trading Ltd (ICEMedalert) to store the
information that you supply and provide this information
about you to health care professionals, and anyone who
has access to scan your unique QR code. The accuracy of
this information is your responsibility, as is
protection of access to it outside of the control of
ICEMedalert, specifically by scanning the unique QR code
and/or access to the database by using your membership
name and password. Therefore, you agree to indemnify and
hold harmless Landseer Trading Ltd (and its trading
names ICEMedalert), including its employees, officers,
directors and agents.
You must inform us in writing (or email) that
you no longer want to store your health information in a
Personal/Health Record.
Landseer Trading Ltd and/or ICEMedalert may
terminate the Personal/Health Record service at any time
with reasonable notice.
The information ICEMedalert collects and how:
When you subscribe to our
ICEMedalert system by completion of membership and
medical details, or when you order a medical ID or other
product from us, you must include personal information.
When ordering a Medical ID or other product the Order
forms ask for your name, gender, contact information,
and shipping and payment information, such as your
credit card number.
Order forms also include
information that you have us engrave on your medical ID,
which usually includes a Unique QR code that will enable
anyone to scan the code and access personal health
information and may include contact information for
relatives, friends or health care professionals. We
store an accurate record of the QR code you have us
engrave on an ID alongside your name and the other
personal information that you give us.
Our Web site includes Social
Media Features, such as the Facebook button and Widgets,
such as the Share this button or interactive
mini-programs that run on our site. These Features may
collect your IP address, which page you are visiting on
our site, and may set a cookie to enable the Feature to
function properly. Social Media Features and Widgets are
either hosted by a third party or hosted directly on our
Site. Your interactions with these Features are governed
by the privacy policy of the company providing it.
Landseer Trading Ltd (ICEMedalert)
utilizes outside service providers for billing, shipping
marketing services, Web analytics and Web hosting. These
companies are authorized to use your personal
information only as necessary to provide these services
to us.
We may use third-party
Service Providers to monitor and analyse the use of our
Service.
Google Analytics
Google Analytics is a web
analytics service offered by Google that tracks and
reports website traffic. Google uses the data collected
to track and monitor the use of our Service. This data
is shared with other Google services. Google may use the
collected data to contextualize and personalize the ads
of its own advertising network.
You can opt-out of having
made your activity on the Service available to Google
Analytics by installing the Google Analytics opt-out
browser add-on. The add-on prevents the Google Analytics
JavaScript (ga.js, analytics.js, and dc.js) from sharing
information with Google Analytics about visits activity.
For more information on the
privacy practices of Google, please visit the Google
Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.
Payments
We may provide paid products
and/or services within the Service (our e shop products
and membership dues). In that case, we use third-party
services for payment processing (e.g., payment
processors).
We will not store or collect
your payment card details. That information is provided
directly to our third-party payment processors whose use
of your personal information is governed by their
Privacy Policy. These payment processors adhere to the
standards set by PCI-DSS as managed by the PCI Security
Standards Council, which is a joint effort of brands
like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of
payment information.
The global payment processors
we work with are:
PayPal, Inc.,
The Privacy Policy for PayPal
can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.
We use
cookies to track orders and shipping within our system.
This allows us to be more efficient in handling and
shipping orders and allows us to keep customers informed
about the progress of their orders. We don't use these
cookies in any other way. Your browser lets you erase or
even block cookies if you don't want them on your
computer. (Check the instructions in your browser's help
menu for how to do this.) However, our website requires
use of cookies if you want to order from us. If you
block cookies, you will be able to see most parts of our
website, but you will not be able to place an order
online.
As is true of most web sites,
we gather certain information automatically and store it
in log files. This information may include internet
protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system,
date/time stamp, and/or clickstream data. We do not link
this automatically collected data to other information
we collect about you.
We partner with a third-party
ad network to either display advertising on our Web site
or to manage our advertising on other sites. Our ad
network partner uses cookies and Web beacons to collect
non-personally identifiable information about your
activities on this and other Web sites to provide you
targeted advertising based upon your interests. If you
wish to not have this information used for the purpose
of serving you targeted ads, you may opt-out by advising
us with e-mail of your request to opt out. NOTE:
that if you opt out then the free service is not
available without targeted advertising. The paid
member service allows you to opt-out of any advertising
content.
Landseer
Trading Ltd (ICEMedalert) secures and encrypts personal
information (such as credit card) using Secure Socket
Layer (SSL) technology whenever that information is
transferred on the Internet.
We use respected service
providers outside of our company to verify credit card
information and to detect fraudulent use of personal
information.
We use additional in-house
security measures to protect personal information stored
in our electronic databases.
We limit in-house access to
personally identifiable information to staff directly
responsible for processing orders, obtaining payments or
maintaining our database.
Our primary
reason for collecting personally identifiable
information is to make this database accessible through
download by scanning your assigned, unique, QR code.
As a secondary reason we collect this information to
fill orders for our products. We use the information you
give us to confirm your order, to produce IDs, to
collect payment, to tell you about the progress of your
order and to ship it to you. All of the information we
request from you is necessary for these purposes.
We require, in particular,
your email address and phone number so that we can
contact you if we have questions about your order.
If you order an ID that will
be worn by someone else, we retain any information you
have us engrave on an ID for that person, but we don't
use this data in any way once your order for the ID has
been filled.
We will retain your
information for as long as your account is active or as
needed to provide you services. If you wish to cancel
your account or request that we no longer use your
information to provide you services contact us at
member@icemedalert.com.
We do not sell or share the
personally identifiable information except in the ways
that are described in this Privacy Policy. All the
information we collect from customers remains within our
hands (subject to access by QR code as described).
We don't supplement the
personal information we have about our customers with
information from any third-party source.
Legal Basis for Processing Personal Data Under General
Data Protection Regulation (GDPR):
If you are from the UK the
legal basis for collecting and using the personal
information described in this Privacy Policy depends on
the Personal Data we collect and the specific context in
which we collect it.
Landseer Trading Ltd (ICEMedalert)
may process your Personal Data because:
We need to ship a product or
perform a service as contracted by you
You have given us permission
to do so
The processing is in our
legitimate interests and it's not overridden by your
rights
For payment processing
purposes
To comply with the law
Retention of Data
Landseer Trading Ltd (ICEMedalert)
will retain your Personal Data only for as long as is
necessary for the purposes set out in this Privacy
Policy. We will retain and use your Personal Data to the
extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to
comply with applicable laws), resolve disputes, and
enforce our legal agreements and policies.
Landseer Trading Ltd (ICEMedalert)
will also retain Usage Data for internal analysis
purposes. Usage Data is generally retained for a shorter
period of time, except when this data is used to
strengthen the security or to improve the functionality
of our Service, or we are legally obligated to retain
this data for longer time periods.
Transfer of Data
Your information, including
Personal Data, may be transferred to — and maintained on
— computers located outside of your country or other
governmental jurisdiction where the data protection laws
may differ than those from your jurisdiction.
If you are located outside
United Kingdom and choose to provide information to us,
please note that we transfer the data, including
Personal Data, to the United Kingdom and process it
there.
Your consent to this Privacy
Policy followed by your submission of such information
represents your agreement to that transfer.
Landseer Trading Ltd (ICEMedalert)
will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with
this Privacy Policy and no transfer of your Personal
Data will take place to an organisation or a country
unless there are adequate controls in place including
the security of your data and other personal
information.
Under certain circumstances,
Landseer Trading Ltd (ICEMedalert) may be required to
disclose your Personal Data if required to do so by law
or in response to valid requests by public authorities
(e.g., a court or a government agency).
Landseer Trading Ltd (ICEMedalert)
may disclose your Personal Data in the good faith belief
that such action is necessary to:
To comply with a legal
obligation
To protect and defend the
rights or property of Landseer Trading Ltd (ICEMedalert)
To prevent or investigate
possible wrongdoing in connection with the Service
To protect the personal
safety of users of the Service or the public
To protect against legal
liability
The security of your data is
important to us, but remember that no method of
transmission over the Internet, or method of electronic
storage is 100% secure. While we strive to use
commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.
Your
Data Protection Rights Under General Data Protection
Regulation (GDPR):
If you are a resident of the
United Kingdom, you have certain data protection rights.
Landseer Trading Ltd (ICEMedalert) aims to take
reasonable steps to allow you to correct, amend, delete,
or limit the use of your Personal Data.
If you wish to be informed
what Personal Data we hold about you and if you want it
to be removed from our systems, please contact us.
In certain circumstances, you
have the following data protection rights:
The right to access, update
or to delete the information we have on you. Whenever
made possible, you can access, update or request
deletion of your Personal Data directly within your
account settings section. If you are unable to perform
these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have
your information rectified if that information is
inaccurate or incomplete.
The right to object. You have
the right to object to our processing of your Personal
Data.
The right of restriction. You
have the right to request that we restrict the
processing of your personal information.
The right to data
portability. You have the right to be provided with a
copy of the information we have on you in a structured,
machine-readable and commonly used format.
The right to withdraw
consent. You also have the right to withdraw your
consent at any time where Landseer Trading Ltd (ICEMedalert)
relied on your consent to process your personal
information.
Please note that we may ask
you to verify your identity before responding to such
requests.
You have the right to
complain to a Data Protection Authority about our
collection and use of your Personal Data. For more
information, please contact your local data protection
authority in the United Kingdom
With
your permission (which is automatically given as part of
the free membership level), we may send you news and
promotions:
To those who want to hear
from us, we use the names and addresses of our customers
to mail or email an occasional newsletter. At times, we
may send information targeted to people with specific
health conditions. We also occasionally send out
commercial offers or promotions for products likely to
interest our customers; and from time to time we send
out surveys.
Our system for handling mail
and email requires that you receive an initial mailing
from Landseer Trading Ltd (ICEMedalert) when you place
an order or subscribe to our membership. At the point of
subscribing to our membership, you can elect to opt out
of receiving additional emails from us, such as but not
limited to newsletters and promotions (NOTE: Free
Membership level does NOT have the option to OPT OUT)
Should you not want to continue receiving our mailings,
every mail or email we send contains the mechanism for
unsubscribing from our mailing list. In the case of
email, you will merely click on an "unsubscribe" button
contained in every Landseer Trading Ltd (ICEMedalert)
mailing.
Even if you do initially
choose to receive our mailings, you will have the
opportunity to opt out of all further communications
whenever you like. The means we provide for
unsubscribing or opting out will take a minimum of time
and effort on your part, as described above. Whatever
method you use will remove you from our mail and email
lists simultaneously, and from any other use of your
personally identifiable information. Your request to
stop receiving materials from us will be effective
within 10 days after we receive the request.
How we
treat personal health information:
Once your ID has been
completed, we use your personal health information
(which we get only through information you provide to us
as part of the service to engrave a QR code on your ID
and/or membership card) to identify customers who are
likely to appreciate receiving information about a
specific health condition or about certain health
products from us. We use personally identifiable health
information for no other purpose.
You should be aware that even
the initial mailing you receive from us after
subscribing to our membership and/or purchasing an ID
may be related to the health information you have
provided us to be made available via the QR code. You
will be given the means for unsubscribing from our
mailing list.
Landseer Trading Ltd (ICEMedalert)
sometimes cooperates with health organisations in
educating people about specific health conditions. We
also work with other commercial companies in promoting
health products. These activities involve mailings to
customers targeted by the information provided to us as
accessible via QR code (but only those who have
permitted us to communicate with them).
However,
we do such cooperative mailings ourselves so that our
customers' personally identifiable information does not
leave our hands.
As
described above, Landseer Trading Ltd (ICEMedalert) uses
cookies to help customers find and navigate our website
and to streamline the process of purchasing from us/
subscribing to us. No personally identifiable
information is gathered or retained by us from cookies.
When Landseer Trading Ltd (ICEMedalert)
uses outside tracking services to trace how web visitors
arrive at our site, we do so solely to improve access to
our site and to learn about customers' needs and
preferences. We use tracking devices within our website
merely to improve how the site functions. No personally
identifiable information is gathered through tracking
devices.
Overall, the aggregate data
Landseer Trading Ltd (ICEMedalert) collects from
tracking devices help us develop new products; simplify
ordering from us; learn (in aggregate) who our customers
are; and learn, overall, where our customers hear about
us. None of this aggregate data is connected to
personally identifiable information.
Our company sometimes
cooperates with non-profit or other commercial
organisations in promoting medical IDs. These
organisations may place links to Landseer Trading Ltd (ICEMedalert)
on their own websites, usually offering discounts or
specialized IDs. In those cases, we track the
information that a visitor arrived at our website
through a particular organisation's link in order to
record the discount due, to take a customer to the
correct web page for a promotion that interests him or
her, or to credit the other organisation for providing
links to our website. We don't use such tracking
information for any other purpose, and in all cases, we
do not gain any personally identifiable information
through tracking.
Our Site includes links to
other Web sites whose privacy practices may differ from
those of Landseer Trading Ltd (ICEMedalert) UK. If you
submit personal information to any of those sites, your
information is governed by their privacy policies. We
encourage you to carefully read the privacy policy of
any Web site you visit.
We use information gathered
from surveys (posted on our website or distributed by
email) only in aggregate. Responses given on surveys
cannot be traced to any individual, unless a survey
participant volunteered to give us contact information.
We use the data gained from surveys only to help us
improve products, streamline the process of ordering,
learn (in aggregate) who our customers are and learn
where our customers hear about us. We use any personal
contact information given to us in a survey solely (and
infrequently) to get in touch with respondents for
follow-up on answers given in the survey. This
personally identifiable information is not attached to
the aggregate data we gain through surveys.
We display personal
testimonials of satisfied customers on our site in
addition to other endorsements. With your consent we may
post your testimonial along with your name. If you wish
to update or delete your testimonial, you can contact us
at
member@icemedalert.com
You may
learn what personally identifiable information (PII) we
have about you and change, delete or update it. Simply
open our membership page from
www.icemedalert.com
and log into your account.
We retain your personal
information for as long as your account is active or as
needed to provide you services. If you wish to cancel
your account or request that we no longer use your
personal information to provide you services contact us
at Member@icemedalert.com. We will retain and use your
information as necessary to comply with our legal
obligations, resolve disputes, and enforce our
agreements.
Once your membership is
terminated or order is completed, you may opt out of any
further contact with us and any other use of your
personal data. To do so, email
member@icemedalert.com We will, however,
continue to store the record of your transaction with
us.
We may update this privacy
policy to reflect changes to our information practices.
If we make any material changes, we will notify you by
email (sent to the e-mail address specified in your
account) or by means of a notice on this Site prior to
the change becoming effective. We encourage you to
periodically review this page for the latest information
on our privacy practices.
Talk to us if you have
questions or concerns about our privacy measures. Email
us at Member@icemedalert.com; or call us at 07866435212.